February 25, 2017 at Rise NY Co-Producer | Branding & Promotional Designer
Working with NYC agencies MOTI, DORIS, and DOITT, my co-producer and I took the UX hackathon for the OpenRecords FOIL request portal from a concept to an action-packed day of community UX design.
From my perspective as a UX designer first and an event leader second, the experience of the participants was really important. We thought through each aspect of the day thoroughly, including creating a detailed internal run-of show document, an info booklet with everything the 'hackers' would need, as well as UX process and timeline guidance to help them make the most of the day. I also crafted the social media posts for the event, and our promotion efforts led to event sellout (75 tickets) within 1 week and a 150+ person waitlist.
We worked with the DORIS team to identify their biggest UX needs and crafted three challenge areas for the day:
Challenge 1: Making a New Request
How might we simplify the request process and eliminate confusion about the different NYC agencies and what they can provide?
Challenge 2: User Introduction/Guidance
How might we make sure the user knows exactly how the OpenRecords portal can and cannot help them?
Challenge 3: Search, View, Track Past Requested Records
How might we make it easier to find previously requested records?
There were 10 teams of 2-5 people competing over the course of an 11-hour event. Our amazing judges included:
Lois Last — User Experience Design Director, NYC Gov Lab & Studio at NYC Information Technology & Telecommunications
Joel Castillo — DORIS Director of Application Development and Lead Developer for OpenRecords