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Shannon is a user researcher, UX designer, and passionately engaged citizen originally from Cleveland, Ohio. (Go Cavs!).
As the UX Lead on AllianceBernstein's Digital Strategy & Innovation team, Shannon is leading user research and UX design on the team's very first project — an app to empower our clients with key portfolio stats and updates wherever they might need them.
Prior to working at AB, Shannon was at JW Player using UX methodologies to design the enterprise dashboard and new product features, improve the customer education experience, and lead both product and buyer research.
Shannon is also the creator of the Empathy Jam (a hackathon-type event focused on a UX process), co-author of the Citizen Designer Pledge, and a co-organizer for The UX Lab (a Meetup group where UX'ers of all experience levels come together to practice and expand their skill sets).